Flip a coin and solve your problems. If it were only that easy.
Categories: Customer Service and IT Support Executive Leadership Human Resource and Leadership Development Operations Project Office

Is flipping a coin the best way to make a tough decision? Freakonimics says, "yes." KT isn't so sure.

KT and DAL Group Named Finalists for Management Consultancies Association (MCA) Best Strategy Award

Kepner-Tregoe is pleased to announce that our U.K. team has been named a finalist for the 2013 Management Consultancies Association (MCA) Best Strategy Project Award for their work with the DAL Group.

Too Little, Too Late: Why lagging indicators won't drive success.

Metrics like customer satisfaction scores, system uptime, throughput are widely-accepted numbers that departments are judged on. Christoph Goldenstern, VP @KT, argues "these indicators may be too little, too late.”  

Tellabs Recognizes Outstanding Customer Support Performance
Categories: Customer Service and IT Support

Tellabs recently challenged their global support teams to demonstrate the most efficient use of the KT troubleshooting methodology.  They called this the 2012 Tellabs ACE KT Challenge. 

Strategic Thinking is a Journey - HBR Blog response
Categories: Executive Leadership
Author and strategist Roger Martin published the most read article on the HBR Blog Network in the past 24 hours.
Forbes: Critical Thinking Skills Propel Organizations Forward
Categories: Human Resource and Leadership Development
With the unemployment rate remaining stubbornly high and job growth remaining dismally low, job seekers face a highly competitive market.