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KT Step Change Initiative Yields 47% Improvement in Operational Efficiency at New Zealand’s Griffin Foods
KT Step Change Initiative Yields 47% Improvement in Operational Efficiency at New Zealand’s Griffin Foods
Griffin Foods CLIENT: Griffin's is one of New Zealands largest branded food companies, with annual sales over NZ$300 million. Founded
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Collaborative, Customer-Focused, Efficient, Proactive—Organization Transformed and Over $2.5M Saved
Collaborative, Customer-Focused, Efficient, Proactive—Organization Transformed and Over $2.5M Saved
BAE Systems Manassas CLIENT: BAE Electronic Solutions (ES) in Manassas, Virginia leverages its know-how in the selection, acquisition, development, and
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IBM Rational Builds Client Satisfaction and Reduces Backlog With Better Problem Solving
IBM Rational Builds Client Satisfaction and Reduces Backlog With Better Problem Solving

IBM Rational client support uses client satisfaction as the key indicator of its success. When surveys showed some room for improvement they turned to KT to accelerate and improve troubleshooting…

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KT Resolve® Program Reduces the Cost of Critical Support by 40%
KT Resolve® Program Reduces the Cost of Critical Support by 40%

The cost of critical escalations for this global support organization were huge—averaging $2 million each—so they turned to KT. Based on pilot program results, the initiative went global, here is why…

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Company Sustains Sweeping Changes to Product Development
Company Sustains Sweeping Changes to Product Development

New product development demands a shared process. A KT team helped this consumer products company to build a product development process guided by clear objectives and metrics and to transition all involved to the new process.

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Aerospace and Defense
Aerospace and Defense

From early NASA missions through our work with NASA contractors and supporting companies developing cutting-edge technologies, these brief case studies show the value of systematic KT thinking—working under pressure, reducing cost, and advancing new technologies.

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Construction Materials
Construction Materials

This series of brief case studies demonstrate how construction materials companies are creating value and saving millions by working with KT to manage projects strategically, make targeted operational improvements and improve the troubleshooting skills of their workforce.

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When Customer Satisfaction is at the Heart and Soul of a Company
When Customer Satisfaction is at the Heart and Soul of a Company

When the economy is a challenge, this tech company focused on its people. Through training and process improvement, the tech team that handle the most critical and complex problems reduced backlogs and improved customer satisfaction.

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From Project Overload to Project Control
From Project Overload to Project Control

Consumer product company success is tied to product management. For this beverage company, KT collaborate on a multifaceted product management improvement plan that focused the product pipeline and reduced project overload.

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Problem Analysis Improves Productivity
Problem Analysis Improves Productivity

When using KT Problem Analysis at a constructional materials plant revealed additional, related problems, the cross-functional team investigated more. Ultimately the troubleshooters increased production by 20,000 tons and increased annual profit…

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